I am heading to a retail store to purchase a new shaver. I had visited the the same branded store only a few days before at another location however I had left my credit card at home and therefore did not make a purchase. On leaving the store I realise how bad the experience was. No I am not going to rant - it was bad because, quite simply, the person assisting me had limited to no product knowledge.
So I am in a mood this day and I say to myself "right if the person at this store has no idea what they are talking about then I am not purchasing and I will walk early".
Well this young 20 year old girl greets me and starts to do all the right things. She asks questions, checks for understanding, has a sense of humor and yes has great product knowledge. I was pretty set on a particular brand (I thought) however she was exceptional at pointing out the model I was looking at wasn't going to suit my needs. She guided me to another brand stated the benefits and in her own unique way took the mickey out of me with her wonderful relaxed and genuine approach.
Obviously I made a purchase, she was brilliant and you know it just didn't take much at all to create a memorable experience. She is studying business. Look out world she will be a formidable business person. By the way, if you are interested - it was The Shaver Shop at Miranda.
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