Learning To Shine

You can learn to present from anyone! Well if you are willing to think and look outside the box.

Let me share a quick story about Joyce.

Recently my family and I were on leave and we stayed at a nice hotel for four nights. As I am inclined to do I visited reception a few times on day one to get my bearings. I was served by Joyce. Well day two arrives and I am contemplating how late we can stay in the hotel so again I wonder to the front desk and Joyce is there again, she greets me by name, and she interacts with my daughter greeting her by her name. I am impressed given we have only spoken once before.

I enquire about a later checkout. I am told we could checkout at 2pm. I am thankful and I head back to the room to get ready for the day ahead. On arriving back in my room there is a phone call. It's Joyce explaining to me she had checked the occupancy of the hotel the day after we leave and she could offer me a 4pm checkout. I accept.

So what do I take away from this experience so that I can apply it to my training and presentation skills?

1. Connect with your audience - really connect
2. Second guess what they may be thinking and present it before they ask the question
3. Love what you do and show it
4. Be flexible - it's all about your audience (not you)
5. Provide as much value as possible
6. Deliver your content in a way that has people wanting more