Gobsmacked

Yesterday I decided that it would be a good idea to compare my current Vodafone mobile plan with Telstra. (I think Telstra’s 3G coverage is better).  I called Telstra first. Not only did I get answered straight away, but also the girl was helpful, friendly and a sheer delight to converse with.  She even suggested I call Vodafone and check some details before calling back.



Well it was off to call Vodafone – and I got that annoying recorded voice named Lara –  if you don’t say exactly what she wants – she states she didn’t get it (maybe a real person might).  Any way I eventually got through to a real person who again was brilliant. She had to dig out my records, as my plan was an “old” plan. Once she did that she then proceeded to analyse my account and recommend a better plan. I am now saving $30 a month.



I had 2 very pleasant experiences in the space of 20 minutes. Perhaps companies are starting to really recognise that it costs nothing to knock your customers socks off. It’s all about choice by the organisation and the individual. Isn't it?